Q. How do I place an order ?
A. Simply click on the gold Buy Now button under the DVD/CD case graphic..
We accept most major credit/debit cards, check, or money order.
You must email me for check and money order info - USA residents only
Q. Do you ship Internationally ?
A. Yes, I will send anywhere in the world but if the shipment is lost either by the carrier, customs, or other means then the buyer is responsible for postage cost of $13.40. The United States post office charges us $13.40 to ship one DVD/DVD Set but we charge only $9.99 because we feel $13.40 is simply too expensive. If I ship the item and it's lost overseas by the carrier it is simply too expensive for me to cover the cost of both the item/items ordered and postage twice. We are NOT responsible for packages held by customs for more than a month.
Q. I sent you an email a few days ago but never got an answer back, why is that?
A. Please note I always reply within 24 hours, if you didn't get an answer back, please check your "junk" folder because your email provider might consider my email as "spam".
Q. What means NTSC and PAL in the Video Format section for the DVDs?
A. NTSC and PAL are 2 different types of video formats. NTSC are playable in almost any American DVD players and PAL are playable in Europe DVD players. But that doesnt mean that if you live in Europe that you wont be able to play NTSC DVDs. Some DVD players can play both kinds of DVD formats. Please make sure your DVD player is capable of playing the DVD format of the DVD you'll buy.
Q. What happens if I receive a defective or damaged disc?
A. I replace all defective or damaged discs free of charge.
For information on where to return all defective/damaged discs please email me
Q. How long does shipping take ?
A. I usually send the item no later than the next day after the deal closes. Depending where you live, it can take from 3 to 5 business days for North America and 7 to 10 business days for International destinations.
Q. How will the footage play on TV sets?
A. As would be expected some less preserved footage does get exposed a bit more when played on some HD Televesion sets. If necessary you can adjust the brightness and/or picture level by selecting picture mode and choosing the option that works best for you. We don't recommend Vivid for most of this footage although it can work on some of the higher quality clips. We find cinema works quite well.
Tommygun Bulletin Board
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Due to the possibility of copying we do not do refunds.
To be eligible for an exchange, your item must be returned in the same exact condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and an exchange will then take place.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your credit card information is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
All customers that shop at Tommygun Video will never, ever have their private address or email shared at anytime ever.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
In order to accept Visa, MasterCard, and other credit cards, your ecommerce hosting provider must be PCI compliant. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.
We are very serious about security and have invested significant time and money to certify that Shopify is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep credit card and other sensitive data secure. Learn more about PCI compliance.
When purchasing from Tommygun VIdeo
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time.
Prices for our products are subject to change without notice.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Shopify is our Tommygun Video store host as well as our payment processor that includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same lev el of encryption used by large banks to keep your information secure.
Shopify is Tommygun Video's payment processor of choice.
They are one of the fastest growing e-commerce solutions in the online merchant world today.
Here's an impressive list of music industry professionals who use Shopify:
- The Foo Fighers
- 50 Cent
- Tori Amos
- Third Eye Blind
- Jimmy Eat World
- Austin City Limits
- CBGB (retail)